WATERAX strives to make ordering as simple as possible. A toll-free phone call to your local sales representative is all it requires. When you call, you will speak to a highly trained and experienced sales representative who will quickly and accurately process your order right over the phone. We will gladly process all online orders and all orders faxed, mailed, or emailed.


This agreement is entered into between WATERAX INC. (hereinafter, “WATERAX” or “we”), having its main place of business at 6635, Henri-Bourassa West boulevard, Montreal (Québec) H4R 1E1, and you, having previously registered on the online purchasing platform or having placed an order either by phone, fax, mail or email (hereinafter respectively the “Buyer” or “you” and the “Platform” and the “Order”) whose contact information is the information you entered in the registration form or the information you have provided us with by any other means, and that appears in the email or other document confirming your Order (the “Order Acknowledgement”).

The contact information of WATERAX are the following:

Phone number: 1-855-616-1818

Email : [email protected]


By this distance sales agreement (the “Agreement”), the Buyer purchases the goods detailed in the Order Acknowledgement.


The cost of the sale is that shown on the Order Acknowledgement, unless a pricing error occurs, and is due at the conclusion of this Agreement. For the purposes of this payment, you will be redirected to an external Paypal transactional platform. You will be subject to the terms and conditions of use of this external transactional platform.

The fees related to the handling and delivery of your Order, if applicable, are those indicated in the Order Acknowledgement (including applicable taxes) and no other fees will be charged.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you after five (5) business days, we will treat the Order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Acceptance of your Order and the completion of the Agreement between you and us will take place on dispatch to you of the goods ordered unless we have notified you that we do not accept your Order or you have cancelled it.

All prices are subject to change without notice. Feel free to call, fax, email or write to our sales personnel for current pricing information. All prices are FCA WATERAX’s warehouse/shipping point (Incoterm® 2020) unless specifically quoted otherwise.

United Nations Convention on Contracts for the International Sale of Goods

Please note that we expressly exclude the application of the United Nations Convention on Contracts for the International Sale of Goods, whose terms therefore do not apply to any sales made to you by us.

Payment Terms

All payments for online purchases made through the Platform shall be made through the external transactional platform after the Order is placed.

For orders made by phone, fax, mail or email, payments shall be net 30 days, subject to credit approval. Past due amounts are subject to late payment charge of 1.5% per 30 days (being 18% on an annual basis), or service charge at the maximum rate allowed by applicable state or provincial law. Charges (including reasonable solicitor and other out of pocket costs) incurred in the collection of invoices owed will be the sole responsibility of the Buyer.

Minimum Charge